Frequently Asked Questions

When will I receive my photos?
Generally, photos and floor plans are emailed within 2 days of the shoot.

Do I need to be present for the photo shoot?
It's actually preferable that no one be present for the shoot. In our experience, if you are staying at the cabin or if the cleaners are staging the property when I arrive, it will not be ready for photos.
To get the best images possible, we strongly suggest that you schedule for a day when the cabin will be clean, vacant, and ready for photos.
If the property is actively being rented, do not schedule on a turnover or check-out day.

What kind of staging is included?
Complimentary staging includes setting the dining table, pool table/game table set up, wine/glasses on hot tub, and vignettes with coffee mugs. For custom staging requests, please request a quote before scheduling an appointment.

What if it's raining during my appointment?
The Smoky Mountains are a temperate rain forest receiving about 100 inches of rain each year. If it is raining steadily when we arrive, we will reschedule your appointment as soon as possible. We do not cancel or reschedule based solely on forecasted rain. The decision will be made based on actual conditions at the time and after consulting with you via text or a phone call.
In the case of snow, we will follow the Sevier Co. Schools inclement weather policy. If schools are closed, we will assume the roads are not safe and your appointment will be rescheduled as soon as possible.

What if I need to reschedule or cancel?
When you schedule online, you'll receive an email confirmation. The confirmation includes a link to cancel or reschedule. There is no deposit required and no charge to cancel or reschedule up to 24 hours before the appointment.
Changes made to your appointment less than 24 hours before the scheduled time will result in a cancellation charge.
If you need to reschedule but can't find an available appointment time that works, just email us and we'll do what we can.

How/when do I pay you?
We will email you an invoice at the same time we email your edited photos. You can pay online by credit card, electronic debit, PayPal or Apple Pay. If you prefer Venmo, we can make arrangements for that as well.

What if I need a few updated photos later?
It is common to do return trips for updated photos (renovations/new furniture, new hot tub, seasonal views or decor). Partial shoots are $120 for the trip and $12 per photo. And, they can be scheduled online at your convenience.